Exchange & Return Policy

LameLight Return, Refund & Exchange Policy

At LameLight, we want you to be happy with your purchase. If you receive a defective item or need to return or exchange an eligible product, please follow the policy below.

Exchange Period

You may request an exchange within 15 working days of receiving your order.

To be eligible for an exchange, the item must be:

  • Unworn
  • Unwashed
  • Unused
  • Undamaged
  • In its original condition
  • Returned with all original tags attached
  • Returned in the original packaging where possible

Items that do not meet these conditions may not be accepted for exchange.

Refund Policy

If you wish to return an eligible product for a refund, you may request a return within 10 working days of receiving your order.

Once the returned item is received and inspected, the refund will be processed if the item meets our return conditions.

Important Refund Conditions

  • The return request must be made within 10 working days of receiving the order.
  • The item must be unworn, unwashed, unused and undamaged.
  • All original tags must remain attached.
  • The item should be returned in its original packaging where possible.
  • Items that show signs of use, washing, alteration or damage may not be eligible for a refund.
  • Return courier charges may be the customer's responsibility unless the item is confirmed to be defective.

Sale Items

NO REFUND will be provided on sale, discounted, clearance or promotional items.

Sale items are not eligible for a refund and may only be exchanged if they meet our applicable exchange conditions and stock is available.

Defective or Damaged Items

If you receive an item with a visible manufacturing defect, please contact us as soon as possible.

For a defective item:

  • Take clear pictures of the defective area.
  • Contact LameLight with your order details and the pictures.
  • Our team will review the issue.
  • If the defect is confirmed, we will provide return instructions.
  • Once we receive and inspect the item, an exchange or applicable refund will be processed according to this policy.

For confirmed defective items, LameLight may cover the applicable return/exchange courier charges.

Exchange for Other Reasons

If the item is not defective and you simply want an exchange, the exchange will depend on the availability of the requested product.

For non-defective exchanges:

The customer is responsible for the applicable return courier charges.

The replacement item will be sent subject to availability.

Exchange Procedure

To request an exchange, please follow these steps:

  1. Take clear pictures of the item, especially if there is a defect.
  2. Keep the item in its original condition and packaging.
  3. Contact LameLight with your order number and the reason for the exchange.
  4. If the item is defective, send us clear pictures of the defective area.
  5. Our team will review your request and provide the return address if approved.
  6. Send the package through your local courier according to the instructions provided by our team.
  7. Once we receive and inspect the returned item, we will process the exchange.
  8. The exchange will be subject to stock availability.

Important Conditions

  • Exchange requests must be made within 15 working days of receiving the order.
  • Refund requests must be made within 10 working days of receiving the order.
  • Items must be unworn, unwashed, unused and undamaged.
  • Original tags must remain attached.
  • Items showing signs of use, washing, alteration or damage may not be eligible for return or exchange.
  • Free exchange is applicable only to confirmed visible defects.
  • For non-defective exchanges, applicable return courier charges are the customer's responsibility.
  • Refunds are subject to inspection and approval.
  • Sale, discounted, clearance and promotional items are not eligible for refunds.
  • Exchanges are subject to stock availability.

Product Disclaimer

The products displayed on the LameLight website are master copies / master replicas.

Due to photographic lighting, camera settings and differences between individual display screens, there may be slight variations in the actual shade or color of a product.

Minor differences in color or shade caused by photography or screen settings are not considered defects and are not eligible for a refund or free exchange on this basis.

Refund Processing

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed according to the applicable payment method and refund terms.

For any questions regarding a return, refund or exchange, please contact LameLight customer support with your order number and relevant details.