Frequently Asked Questions

1. How can I place an order?

Simply browse our products, select your preferred item, choose the required options, and click Add to Cart or Buy Now. Follow the checkout steps to complete your order.

2. Do you offer Cash on Delivery?

Yes, Cash on Delivery (COD) is available for eligible orders. You can pay when your order is delivered.

3. How long does delivery take?

Our standard delivery time is approximately 2–5 working days after your order has been confirmed and processed.

In case of an emergency, unforeseen circumstances, severe weather, courier delays, public holidays, or other unexpected situations, delivery may take longer.

4. How can I track my order?

Once your order has been dispatched, tracking information may be provided when available. You can use the tracking details to check your shipment status.

5. Can I exchange my product?

Yes. You can request an exchange within 15 working days of receiving your order, provided the product meets our exchange conditions.

The item must be unworn, unwashed, unused and undamaged, with its original tags attached.

6. Can I return my order for a refund?

Yes. Eligible products can be returned for a refund within 10 working days of receiving your order.

The product must be unused, unworn, unwashed and undamaged, with original tags attached.

All returned items are subject to inspection before a refund is approved.

7. Are sale items eligible for a refund?

No. Sale, discounted, clearance, and promotional items are not eligible for refunds.

Please make your purchase carefully when buying a sale item.

8. Who pays the return courier charges?

For a non-defective return or exchange, the customer is responsible for the applicable return courier charges.

If the product is confirmed to have a manufacturing defect, LameLight may cover the applicable return/exchange courier charges.

9. What if I receive a defective or incorrect item?

Please contact us as soon as possible and provide your order number and clear pictures/videos of the issue.

Our team will review the issue and provide the appropriate return or exchange instructions.

10. Can I exchange an item if I ordered the wrong size?

Yes, an exchange may be possible if the item meets our exchange conditions and the requested size is available.

Applicable return courier charges for non-defective exchanges are the customer's responsibility.

11. What condition must an item be in for return or exchange?

The item must be:

• Unworn

• Unwashed

• Unused

• Undamaged

• In its original condition

• With all original tags attached

• In its original packaging where possible

12. Are the colors exactly the same as shown in the pictures?

There may be a slight difference in color or shade due to photographic lighting, camera settings, and differences between individual device screens.

Minor color variations caused by photography or screen settings are not considered product defects.

13. Are the products original branded products?

The products displayed on the LameLight website are master copies / master replicas.

Product details and descriptions should always be reviewed carefully before placing an order.

14. Can I cancel my order?

If you need to cancel an order, please contact LameLight customer support as soon as possible.

Once an order has been processed or dispatched, cancellation may no longer be possible.

15. What happens if I am unavailable when the courier arrives?

The courier may make another delivery attempt or return the package depending on the courier's procedure.

Please make sure your phone number and delivery address are correct and that you are available to receive your order.

16. How can I contact LameLight?

For questions about your order, delivery, returns, refunds, or exchanges, please contact our customer support team and provide your order number so we can assist you more efficiently.